Standard Customer Support
We believe in a simple philosophy; "Once a customer, always a customer". That's why we provide FREE customer support for as long as you own our product. Did you forget how to use a certain feature? Are you looking for a specific report and just can't find it? No problem. Give us a call on our toll free support line and we'll help you through any question you have about the usage of SchoolLeader. There's no limit to how many times you can call us either. We're glad to help!

Extended Customer Support, Warranty Coverage, and Software Upgrades
In addition to customer support questions covered above, this plan also covers "technical" questions regarding the operations of SchoolLeader, and extends the warranty to guarantee operability for an additional 12 months.

NOTE: This plan does not include any additional training. Formal training is included with the initial purchase and can be supplimented using our Magic Wand service (see below)

Having problems starting SchoolLeader? Need assistance reinstalling due to a hardware problem? This plan is for you. It covers any possible technical problem you might have regarding the SchoolLeader software. If the problem turns out not being related to SchoolLeader -- such as networking issues -- we'll at least help you diagnose the problem so you can get quick and proper assistance elsewhere.

In addition to phone and email support, this plan also gives you 12 months of unlimited SchoolLeader WebUpdater™ for constant updates on fixes and enhancements.

COST: $239 per year

Magic-Wand™ Support
This is an add-on service for Standard or Extended Support customers and is purchased on an "as needed" basis. This plan offers priority support for incidents that are urgent and/or not covered by other plans. The Magic-Wand can be used to have SchoolLeader representatives perform tasks otherwise not covered, such as;

	Installing Microsoft Windows Updates for you
	Reinstallation or movement SchoolLeader software
	After hours support
	Analyzing data concerns (e.g. account balance questions)
	impromptu or formal training for a refresher or a new staff member
	and more...

How does it work?